The helpdesk that lives inside Microsoft Teams
Connect a support mailbox and every email becomes a tracked ticket — and agents can create tickets manually too. Every ticket shows up in Microsoft Teams, where your team routes, assigns and resolves it with queues, SLAs and full audit history.
TicketFlow Helpdesk is currently in preview and being rolled out.
Key Features
- Email and manual ticket creation
- Queues, routing, assignment, priorities, and statuses
- Teams and email notifications
- Complete audit history for every ticket
- Native Microsoft Teams integration